Refund policy

RETURNS AND REFUNDS POLICY

FOR USA ORDERS:

Return Eligibility:
You may return your item within 30 days of delivery. After 30 days, we are unable to accept returns.

Please note: We do not offer exchanges at this time.

Return Process:

We now process all U.S. returns through the Redo portal.

To initiate a return, click here.

• If you purchased Redo-FREE RETURNS, a prepaid return label will be automatically generated—no need to email us.

• Once your return is marked “delivered” by the carrier and reaches our return center and passed our quality check, your refund will be automatically issued.

• Redo free returns and Package Protection fees are non-refundable.

• The original cost of shipping your order to you is non-refundable. 

If you declined Redo-Free Return Coverage:

• You will need to purchase a return label at full cost via the Redo portal. To initiate a return, click here.

• The original cost of shipping your order to you is non-refundable. 

Please allow 10–14 business days from the date the return is received for the refund to reflect back to your original payment method. We appreciate your patience!

❗️If you purchased before the Redo system was implemented (on or prior to June 20th). If your order was placed before Redo returns were introduced:

• Please email us at returns@tippytype.co with your order number in the subject line.

• If you purchased your product before Redo was implemented, Refunds will reflect the product price paid minus a $7 return label fee. The original cost of shipping your order to you is non-refundable. 

• We’ll send you a USPS return label and provide further instructions.

• Expect a reply within 3–5 business days (check your junk/spam folder if needed).

FOR INTERNATIONAL (NON-USA) ORDERS:

Please note: We don't offer RETURNS & EXCHANGES for international orders at this time.

Also, please be aware there maybe additional duties/tariffs/taxes due upon receipt of your package that are your responsibility to pay!